499bef Privacy Policy – How We Keep Your Information Safe

Welcome to 499bef. We understand how valuable your personal information is, which is why your privacy is our top priority from day one. This Privacy Policy gives you a full picture of what data we collect, why we collect it, and how we keep it secure.

1. What Information We Collect

We collect various types of information when you create an account and use our services on 499bef. This information comes from two sources – directly from you and automatically.

Directly Collected Data

• Full name, date of birth, and national ID number
• Email address and mobile number
• Residential Address
• Mobile banking or bank account details (for payment processing)
• Identity documents uploaded for KYC verification

Automatically Collected Data

• IP address and device type
• Browser type and operating system
• Browsing activity and session data on the site
• Data collected through cookies and tracking technologies

2. How Your Information Is Used

499bef uses your information for the following purposes:

Purpose of Use	Data Type
Account creation and verification	Name, email, mobile number, identity documents
Payment Processing	Bank and mobile banking details
Fraud prevention	IP, device, transaction history
Customer support	Contact details and complaint description
Promotional Communications	Email, mobile (with consent)
Fulfilling legal obligations	KYC documents, transaction records

3. Cookies & Tracking Technologies

The 499bef website and app use various types of cookies. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: These are required for the site to function properly. Their primary role is maintaining your login session.
• Functional cookies: Remembers your language preference, theme settings, and more.
• Analytics Cookies: Collects site usage statistics that help improve our services.
• Marketing Cookies: Helps show ads based on your preferences (optional).

You can disable cookies through your browser settings, though this may affect some site functionality.

4. Sharing Information with Third Parties

499bef does not sell or rent your personal data. However, information may be shared in limited circumstances:

• Payment Provider: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Law enforcement agencies: Information may be shared with authorities in response to a court order or legal obligation.
• Technology Partner: Information may be shared with trusted technology companies under contract for cloud storage and server management.
• Fraud prevention: Relevant information may be shared with regulatory bodies to prevent financial crime.

5. Data Security Measures

499bef uses industry-standard security measures to protect your privacy. Our layers of protection include:

• 256-bit SSL/TLS Encryption – applied to all data transfers
• Two-Factor Authentication (2FA) – Account Login
• Regular security audits and penetration testing
• Data backup and disaster recovery planning
• Automated monitoring to detect suspicious activity

While we take every measure to protect your data, no one can guarantee 100% security on the internet. Please keep your password confidential and report anything suspicious to us.

6. Your Rights

As a 499bef user, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

7. Protection of Minors

499bef strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect information from minors. If we discover that an account was created using false information by a minor, we will immediately close the account and delete all associated data.

If you believe your child has created an account, please contact us. We will take prompt action.

8. Data Retention Period

499bef retains your information for the following periods:

• Account information: For the duration the account is active, and for 5 years after closure.
• Transaction Records: 7 years in accordance with financial regulatory guidelines.
• KYC documents: 5–7 years as required by legal obligations.
• Browsing Log: Up to 90 days.
• Marketing Data: Until consent is withdrawn.

9. Privacy Policy Changes

499bef may update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A pop-up notice will appear when you log in to the site.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the site after any policy update will be considered acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, complaints, or requests, please reach out to our support team. We are available 24 hours a day via live chat. You can also visit our FAQ page You can find answers to common questions here.